Project Profile

M&E Helpdesks and Quality Oversight Systems

Client // Various
Country // Global
Date // 2007 - Ongoing

We deliver a number of Helpdesk and quality assurance services providing responsive, tailored support for clients. 

Typically operated on a ‘draw-down’ basis, Helpdesks allow our clients to quickly access support for distinct, time-limited pieces of work as and when they need it.  We have used our Helpdesks to provide clients with review and quality assurance of project documentation (M&E strategies, monitoring frameworks, evaluation TORs, approach papers, full evaluation reports), but we also provide direct, tailored support around specific M&E-related queries or challenges. This can encompass guidance and mentoring for individuals and small teams, or the delivery of more formal training sessions for larger groups.

Previous and current helpdesk-based services have included:
  • UNICEF Global Evaluation Report Oversight System (2009 – present)
    Review of evaluation reports submitted by UNICEF country offices worldwide. We also provide an annual analysis on trends, strengths and weaknesses in order to inform capacity development and performance management in UNICEF. Reports from 2010 and 2011 have now been published online.
  • DFID Evaluation Department Helpdesk (2005 – 2010)
    Support on all aspects of the evaluation function: review and quality assurance of programme documentation from across DFID, and provision of direct support to Evaluation Department staff.
  • UNICEF Central Eastern Europe / Commonwealth of Independent States Regional Office Helpdesk (2007 – present)
    Review of evaluation TORs, reports and proposals, including periodic distillation of learning in order to improve development practice. 
  • UNICEF Eastern and Southern Africa Regional Office Helpdesk (2011 – present)
    Review of evaluation TORs, reports and proposals, including periodic distillation of learning in order to improve development practice.